Terms & Privacy

Accessing this website implies the knowledge and acceptance of the following terms and conditions of use.

The User undertakes to use the website in accordance with the law and this Legal Notice, as well as with generally accepted morality and good customs and public order.

Please read the following sections carefully. This is all the legal information you need to know to browse safely.

1. General information about the website owner.

For the purposes of Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the User is informed that the Owner of the site is:


Identity: Dentared Odontology Services S.L. - CIF B 86142809

Postal address: Rua Xavier Araújo 10, Office 21, 600-226 Lisbon.

Telephone: +351 308 808 373

E-mail: bomdia@dentaltix.com

The company is registered in the Madrid Commercial Registry, volume 28548, folio 9, entry 1 with page M-513937.

2. Intellectual and industrial property.

2.1 Contents:


All the elements that make up the graphic design of this website, the menus, navigation buttons, source code, texts, images, photographs, textures, graphics, animations, videos and any other content are the property of Dentared Odontology Services S.L., but not the registered trademarks, distinctive signs, domain names and trade names. Those corresponding to sponsors, advertisers, etc., that appear on this website are also not under its ownership.

Thus, all rights of total or partial reproduction, modification, adaptation, public communication, computer processing, distribution, transformation, transfer, sale, rental, lending and/or any other intellectual or industrial property right that may correspond to the Owner over the content of the website are reserved. Any exercise of the aforementioned rights is subject to the prior written authorisation of its holder.

The Owner undertakes to correct, as soon as it becomes aware, any possible formal or numerical errors that may be found throughout the content of the different sections of the website.

Access to this website does not in any case imply the acquisition by users of any property rights over the content contained therein, so they may not be used for any purpose. Improper use of these contents by the User makes them exclusively liable to the Owner and to third parties for any damage caused, as well as for any legal infringements that may arise.

2.2 Links.


It is reported that the presence of links to websites managed by third parties on this website is merely informative and does not in any case constitute an invitation to purchase products or services offered on the destination website. Access by the User shall be at their sole responsibility and under the conditions of use governing the same.

In the event of having actual knowledge that the information or activity referred to from these links is illegal, constitutes a crime or may harm property or rights of third parties entitled to compensation, the Owner must act with the necessary diligence to remove or disable the corresponding link as soon as possible.

3. Commercial communications by electronic means.

By providing your contact details, you consent to receiving information about our services. The sending of such commercial communications about activities, services, offers, special promotions, etc., may be done by any means, including email.

The Owner does not send commercial communications by electronic means without identifying them as such, in accordance with the provisions of Spanish Law 34/2002 on Information Society Services and Electronic Commerce.

The User may object to the processing of their data for promotional purposes, by sending an email to the address bomdia@dentalix.com revoking their consent, at any time, simply by notifying their wish to revoke it.

Information sent for the purpose of maintaining the existing contractual relationship between the User and the Owner shall not be considered as commercial communication; as well as the carrying out of information tasks and other service activities that the User may contract with the company.

4. Cookie policy.

This website uses cookies. A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow, among other things, the storage and retrieval of information about the browsing habits of a user or their computer and, depending on the information they contain and the way you use your computer, they can be used to recognise the user.

You can obtain more information about the cookies used on this website by consulting the COOKIE POLICY section.

5. Limitations or exclusions of liability.

5.1 Technical failures.


The Owner cannot guarantee the availability and continuity of the operation of the website and shall under no circumstances be liable for any damage that may arise from such a lack of accessibility to the website, computer failures, telephone breakdowns, disconnections, delays or blockages caused by deficiencies or overloads in telephone lines, in the Internet system or in other electronic systems produced during operation, and other damage that may be caused by third parties through unauthorised intrusions outside the control of the website owner.

The Owner uses virus detection programs to control all the content that is introduced on the website. However, it cannot guarantee the absence of viruses or other elements introduced by third parties that may cause alterations to the physical or logical systems of users or to the electronic documents and files stored in their systems.

In any case, the Owner is exempt from any damage arising from the same.

5.2 Liability for content.


The Owner reserves the right to interrupt access to its website or any of its content at any time and without prior notice, and shall not be liable for any damage that the user may suffer due to errors or omissions in the website content, although it undertakes to periodically check and monitor the content and information contained therein.

The Owner guarantees that all the content and services offered on this website respect the principle of personal dignity, the principle of non-discrimination on grounds of race, sex, religion, opinion, nationality, disability or any other personal or social circumstance, as well as the principle of protection of young people and children.

The Owner shall not be liable for other content hosted by third parties on its website when it has no actual knowledge that such stored information is illegal or that it harms the property or rights of third parties entitled to compensation, or if it has such knowledge, that it acts diligently to remove such content or make access to it impossible.

6. Legal actions, applicable law and jurisdiction.

The Owner reserves the right to bring any civil or criminal actions that it deems necessary for the improper use of the Website and the Content, or for the breach of these Conditions.

Relations between the User and the Owner shall be governed by the regulations in force and applicable in Spanish territory. Should any dispute arise regarding the interpretation and/or application of these Conditions, the parties shall submit their disputes to the ordinary jurisdiction, submitting to the Courts and Tribunals that correspond according to law.

PRIVACY POLICY

In accordance with the provisions of the General Data Protection Regulation 2016/679 (GDPR) and the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD) of December 2018, we inform you:

1. Data controller

Identity: Dentared Odontology Services S.L. - CIF B 86142809

Postal address: Rua Xavier Araújo 10, Office 21, 600-226 Lisbon.

Telephone: +351 308 808 373

E-mail: bomdia@dentaltix.com

2. Purpose of data processing.

We inform you that the data provided will be processed for the purpose of managing a personal account with single registration for use on the website for the purchase of products offered therein, order management, invoicing and marketing of our products, attending to and responding to requests for information and/or queries received, managing the subscription to our Newsletter to send information about our products and offers that may be of interest to the user, as well as facilitating, speeding up and fulfilling the commitments established between the User and the Owner and maintaining the relationship that is established.

Furthermore, in accordance with the provisions of the GDPR, a record of processing activities is kept which specifies, according to their purposes, the processing activities carried out and the other circumstances established in the GDPR. Personal information may not be used for purposes other than those related to the services contracted or products purchased. No automated decision will be made based on such a profile.

3. Legitimation for data processing

The legal basis for the processing carried out is based on:

  • The consent given by the User by accepting this Policy and the corresponding box.
  • The User has provided their personal data within the framework of a contractual or pre-contractual relationship for the attention of their request about our services and, therefore, their processing is necessary for the maintenance of that relationship.
  • The legal obligations applicable to Dentared Odontology Services S.L. that require the processing of personal data in accordance with the services provided, such as those related to tax matters.

The User may, at any time, revoke their consent for the processing of their personal data. In no case shall the withdrawal of these consents condition the provision of the service, and/or the execution of contracts with Dentared Odontology Services S.L.

4. Personal data processed and origin.


The personal data we process has been provided by the User themselves through the sending of emails or by using the functionalities offered on the Portal.

The use of the contact sections, completion of forms and/or functionalities offered on the Portal is voluntary. However, the completion of certain fields of the form or providing them through the use of other functionalities are necessary to correctly attend to and manage your request, so the User's refusal to provide the necessary information will prevent Dentared Odontology Services S.L. from correctly attending to and managing your request. The User guarantees that the data provided is true, accurate and complete. The data will be cancelled, deleted or blocked when it is incorrect, incomplete or no longer necessary or relevant for its purpose, in accordance with the legislation in force. If the personal data provided belongs to third parties, the User guarantees that they have informed them about the Privacy Policy and obtained their authorisation to provide their data for the aforementioned purposes. The User also guarantees that the data provided is accurate and up to date, and shall be liable for any direct or indirect damage or loss that may be caused as a result of non-compliance with this obligation. The User undertakes and is responsible for the truthfulness and accuracy of the data provided, undertaking to keep it duly updated.

The Portal may include links to third-party sites. The aforementioned sites have not been reviewed and are not subject to control by the portal. Dentared Odontology Services S.A. cannot under any circumstances be held responsible for the content of these websites nor for the measures adopted regarding your privacy or the processing of your personal data. Dentared Odontology Services S.L. is present on the social networks Facebook, Twitter, Instagram, Youtube and Linkedin to inform about services and products offered, activities or events held. It is recommended that you carefully read the terms of use and the privacy policy of these sites.

If you are interested in activating a link to this page, you must inform Dentared Odontology Services S.L., obtaining express consent to create the link. Dentared Odontology Services S.L. reserves the right to object to the activation of links to its website.

5. Periods for the retention of personal data.

The personal data provided by the User will be kept as long as the User remains registered for the service, as long as the commercial relationship is maintained, as long as the User does not request its deletion, or during the legal period established. They may also be kept when they are necessary for the fulfilment of a legal obligation or for the formulation, exercise and defence of claims.

If the User revokes their consent or exercises the rights of objection or erasure, their data will be kept blocked at the disposal of the Administration of Justice during the legally established periods, in order to respond to any liabilities arising from the processing of personal data.

6. Confidentiality and security of personal data.

Dentared Odontology Services S.L. undertakes to adopt the necessary technical and organisational measures, in accordance with the security level appropriate to the risk of the data collected, in order to guarantee the security of personal data and prevent the accidental or unlawful destruction, loss or alteration of the personal data transmitted, stored or otherwise processed, or the unauthorised communication of or access to such data.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform and ensure through a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.

7. Transfers and recipients of personal data.

The data will not be communicated to third parties, except in the cases provided for by law or when it is necessary to fulfil the purpose of the processing.

8. Users' Rights.

What are your rights when you provide us with your data?

The User has the right to obtain confirmation as to whether or not we are processing personal data concerning them. The User has the right to access their personal data, as well as to request the rectification of incorrect data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the User may request the limitation of the processing of their data, in which case we will only retain it for the exercise or defence of claims. In certain circumstances and for reasons related to their particular situation, the User may object to the processing of their data, so that the data controller stops processing it, except for legitimate compelling reasons, or for the exercise or defence of any claims. In cases where it is legally appropriate, you have the right to data portability, which means that you have the right to receive the personal data concerning you that we are processing and store it on your own device. Likewise, we inform you that you may direct any kind of complaint regarding the protection of personal data to the Spanish Data Protection Agency www.agpd.es, the Spanish Data Protection Authority.

You may exercise before Dentared Odontology Services S.L., should they be applicable, the rights of access, rectification, objection, erasure, limitation of processing, portability and of objection to being the subject of automated individual decisions through written communication accompanied by a photocopy of your ID card addressed to the following address: Rua Xavier Araújo 10, Office 21, 600-226 Lisbon, email bomdia@dentaltix.com.

9.Cookies

A cookie is a small piece of text that the websites you visit send to your browser that allows the website to remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the website more useful for you. Cookies play a very important role, since without them the use of the web would be a much more frustrating experience.

Dentaltix uses cookies for various purposes, including counting the number of visits we receive to a page, remembering your configuration preferences, advertising on third-party websites to audiences interested in our products, or offering you products that are more relevant to you. The cookies used by Dentaltix are always anonymous and do not collect personal information.

Dentaltix does not use cookies to deliver third-party advertising to you.

We would like to inform you that Dentaltix uses the following types of cookies:

  • Technical cookies: These are those used to allow the user to navigate and use the different options or services offered, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted areas, remembering the elements that make up an order, carrying out the purchase process of an order, requesting registration or participation in an event, using security elements during navigation or storing, disseminating and/or sharing content.
  • Personalisation cookie: These are cookies that allow the user to access Dentaltix with certain predefined general characteristics, depending on a series of criteria such as, for example, language, type of browser, regional configuration from where the user is accessing the site, etc. The loss of personalisation cookies may make the user's browsing experience more difficult.
  • Analysis cookies: These are cookies used by Dentaltix (Dentaltix cookies, Google Analytics, Hubspot, PureClarity, Mixpanel) that allow us to quantify the number of users, measure and statistically analyse the use and activity made by users, as well as create user browsing profiles in order to introduce improvements to Dentaltix.
  • Security cookies: Dentaltix may use security cookies to authenticate users, prevent the fraudulent use of login credentials and protect user data from unauthorised third parties. The use of such cookies allows us to block attacks such as the theft of content that contributes to the website.
  • Advertising cookies: These cookies allow us to manage Dentaltix advertising in order to adapt the content of the notifications you receive and the ads in the spaces that serve Dentaltix advertising (Adwords, Facebook, Hubspot). These cookies allow us to make the content attractive to you and thus personalise the information you receive based on the interests you have shown.


Remember that you can allow, block or delete these cookies whenever you want through the configuration options of your device or terminal, as well as your Internet browser. You can find information on how to do this at the following web addresses:

TERMS AND CONDITIONS OF PURCHASE

These General Contracting Conditions (hereinafter, GCC) regulate the conditions of purchase of the different products offered on our site: www.dentaltix.com, property of DENTARED ODONTOLOGY SERVICES, S.L. (hereinafter, DENTALTIX), a Spanish company with NIF B86142809, with registered office at Calle Torres Quevedo 13, 28108 Rua Xavier Araújo 10, Office 21, 600-226 Lisbon.

Users who make purchases at www.dentaltix.com fully accept these GCC and shall be bound by them, as if they were written at the time of contracting/purchase.

It shall be an essential requirement to read and accept the GCC, before purchasing any product through www.dentaltix.com.

DENTALTIX reserves the right to modify the GCC at any time and without prior notice. The GCC will always be accessible from the site, so that the user can consult or print them at any time.

Prices and conditions of sale are merely informative and may be changed depending on market fluctuations. However, placing the order by completing the purchase form implies agreement with the price offered and with the general conditions of sale in force at that time. Once the order is formalised, it shall be understood that the purchase is fully completed, with all the legal guarantees that protect the consumer buyer. The language used for the formalisation of the contract will be Portuguese. The electronic document in which the contract is formalised will be archived and the user will have access to it in their customer area.

DENTALTIX reserves the right to refuse and/or suspend access to the services provided at www.dentaltix.com for reasons of non-compliance with contractual good faith, non-compliance with the applicable legislation, with these General Conditions of Purchase and/or in supposed frauds detected by this company and/or any of its suppliers.

SHIPPING:

  • For shipments to Portugal (except Madeira and the Azores), delivery times will be 2 to 3 business days. For orders placed before 1pm, processing will take place on the same day. Orders placed after this time will be processed the next day.
  • For Madeira and the Azores, the approximate delivery time is 15 to 20 business days.
  • Shipments are made from Monday to Friday (business days only).
  • Delivery times will start counting from the moment of confirmation of payment of the order. In the case of payment by credit card or Paypal before 1pm, confirmation is immediate; however, if the payment method chosen is bank transfer, the order will be processed when we receive the transfer (if you wish to make the process faster, you can make a bank deposit, since in this case confirmation is immediate).
  • For some products, the delivery time may differ. In these cases, the time will be indicated on the product page.
  • We work mainly with TIPSA, MRW and DHL, to guarantee the reliability of shipping times.
  • Delivery times are always estimates, which are met in 95% of cases; however, it is necessary to bear in mind that couriers travel on routes and it is not always possible to meet the expected times.
  • To learn more about shipping costs, click here

CANCELLATION:

For these purposes, DENTALTIX informs that the Revised Text of the General Law for the Defence of Consumers and Users (TRLGDCU) establishes several options to be able to exercise the right of cancellation. Among them is the possibility of doing so by completing an electronic form. To shorten the time and so that you can make the return conveniently and without delays, DENTALTIX advises you to use this option and to fill in the cancellation form.

In accordance with the legislation in force, you may proceed with the termination of the contract, without needing to justify such a decision and without any kind of penalty, within 14 calendar days from receipt of the goods by the customer. For this purpose, the conditions set out in this document must be met: Cancellation form

The consumer is only responsible for any decrease in the value of the goods resulting from handling of the goods other than that necessary to determine their nature, characteristics or operation.

The right of cancellation does not apply to contracts relating to:

  1. The provision of services, once the service has been fully executed, and if the contract imposes on the consumer or user an obligation of payment, when execution has begun, with the prior and express consent of the consumer or user and with their awareness that, once the trader has fully executed the contract, they will have lost their right of cancellation.
  2. The supply of goods or services whose price depends on fluctuations in the financial market that the trader cannot control and which may occur during the withdrawal period.
  3. The supply of goods made according to the specifications of the consumer and user or clearly personalised.
  4. The supply of goods liable to deteriorate or expire quickly.
  5. The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been opened after delivery.
  6. The supply of goods which, after delivery and taking into account their nature, have become inseparably mixed with other goods.
  7. The supply of alcoholic beverages whose price was agreed at the time of conclusion of the sale contract and which cannot be delivered within 30 days, and whose actual value depends on market fluctuations outside the trader's control.
  8. Contracts in which the consumer and user have specifically requested the trader to visit them to carry out urgent repairs or maintenance; if, during that visit, the trader provides services in addition to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair, the right of cancellation shall apply to those additional services or goods.
  9. The supply of sealed audio or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
  10. The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
  11. Contracts concluded through public auctions.
  12. The provision of accommodation services for purposes other than housing, transport of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a date or period of performance.
  13. The supply of digital content that is not supplied on a material medium when execution has begun and, if the contract imposes an obligation of payment on the consumer or user, when the following conditions are met:
  • The consumer or user has given their prior consent for the start of execution during the period of the right of cancellation.
  • The consumer or user has expressed their awareness that, consequently, they lose their right of cancellation;
  • The trader has provided a confirmation under the terms of article 98.7 or article 99.2.

As soon as we receive the product(s), we will refund your money according to the payment method you used:

  • If you paid by credit card, we will credit your account.
  • If you paid by PayPal, we will credit your PayPal account.
  • If you paid by bank transfer, we will ask you for an account number to credit your account. Please note that it may take up to 2 business days for the credit to be reflected in your bank account due to banking fluctuation.

In any case, the legislation stipulates a period of 14 calendar days to proceed with the refund of the amounts paid by the consumer and user.

You shall only be responsible for any decrease in the value of the goods resulting from the handling of the goods beyond what is necessary to determine their nature, characteristics or operation.

Dentaltix will take charge of the collection of the product you wish to return. The customer must adequately protect the product for shipping. Dentaltix will not be responsible for returns that arrive damaged at our warehouse because they were not properly packaged for shipping. We recommend that you place the products in a box that serves as protective packaging to prevent the product or its box from being damaged during transport. You can use, for example, the same cardboard box in which we sent you the product or an equivalent box.

In any case, it is recommended to photograph the state of the goods and the packaging before sending it, in case they are damaged on the way.

You will find more information about the return process in the "Returns" section.

RETURN CONDITIONS FOR INDIVIDUAL CUSTOMERS

  • You have 15 calendar days from receipt of the goods to request a return. In addition to the legally established period for exercising the right of cancellation. You can do so for any reason, but remember that it is essential that the product and its packaging are not altered. For reasons of safety and health, products with an opened security seal cannot be returned.
  • To avoid any kind of damage during shipping, all goods must be returned in their original condition, in perfect condition and protected, avoiding stickers, seals or adhesive tape directly on the surface or packaging of the item.
  • Once the goods are received and verified to be in perfect condition, the amount of the returned product will be refunded.
  • Return of products with a gift or promotion: The complete return (full pack or item + gift) will be mandatory in order to proceed with the refund. In the case of products that include discount codes, this will be taken into account at the time of refund, reducing it by the proportional part.

RETURN CONDITIONS FOR COMPANIES

  • Only returns of material that is sealed and in perfect condition will be accepted, within the 15 calendar days following its receipt.
  • Returns will be processed as commercial returns, since there is no law regulating return rights between companies, these procedures being regulated according to DENTALTIX conditions.
  • Returns of products in blister packs or heat-sealed, as well as other products that show the factory security seal broken, will not be accepted. For reasons of safety and health, products with an opened security seal cannot be returned.
  • These conditions do not void the right of guarantee or exchange of defective products. DENTALTIX reserves the right to refuse the return in the event of any anomaly detected in the returned product.

GUARANTEES

The products sold at Dentaltix have a guarantee period of 6 months to 2 years from the invoice date, as established by the manufacturer. It will be the responsibility of the manufacturer's Technical Service to determine whether the product can be repaired by replacing the parts that present a manufacturing defect, or full replacement in the event that the product is not repairable.

For some products, the guarantee may be greater than the legally established guarantee (EU Regulation 2017/745 on Medical Devices), this option being the sole responsibility of the manufacturer.

The guarantee is offered by the manufacturer and covers possible manufacturing defects of the product, as well as any incident that the product may present resulting from a manufacturing defect, during the indicated period.

Consumable products, breakdowns resulting from misuse or maintenance of the product, as well as those caused by improper handling or incorrect installations, are excluded from the guarantees.

ORDER CANCELLATIONS

Order cancellations that involve a refund to the customer and that are made by bank transfer will have a maximum period of 30 days for administrative procedures, although we will try to ensure that this period is no longer than 7 days.

INCIDENT RESOLUTION

Do you have any question or problem with your order? Remember that you can contact us through different channels. They are all available here. One of our main objectives has always been to provide the best service to our customers and we will be happy to help you. Get in touch with us and together we will find the fastest and most efficient solution for your needs.

If you also wish to contact the EU Consumer Dispute Resolution system, this possibility is available in accordance with Art. 14.1 of Regulation (EU) 524/2013. The European Commission provides an online dispute resolution platform to help consumers and businesses resolve their disputes without resorting to the courts.

The complaint form is available at this link. To fill in the section what is the company's email address? You must use these email addresses:

  • For orders at Dentaltix.com/ES: odr-es@dentaltix.com
  • For orders at Dentaltix.com/FR: odr-fr@dentaltix.com
  • For orders at Dentaltix.com/PT: odr-pt@dentaltix.com
  • For orders at Dentaltix.com/IT: odr-es@dentaltix.com
  • For orders at Dentaltix.com/EN: odr-es@dentaltix.com