- The shipping time for most of the products is 6 to 8 working days (8 to 10 working days for countries in Northern Europe). Our products are shipped from our warehouse in Madrid (Spain).
- Shipments are made from Monday to Friday, not during holidays or weekends.
- Delivery times start counting from the moment your order payment is confirmed. When the payment is by card or PayPal, the confirmation is immediate, but if the payment is made by transfer the order will be processed as soon as we receive the transfer (if you want to expedite the process you can make an account deposit since in that case the payment confirmation is immediate).
- For some products delivery times may vary; in those cases the delivery time will always appear on the product page.
* The delivery times are always predictions, in 95% of cases they are correct but it is important to note that the messengers go en route and it is not always possible to meet the anticipated deadlines.
- We work mainly with DHL and TNT to try to guarantee the reliability of the delivery times.
- Shipping cost for most countries is 25 € + VAT. Orders above 300€ + VAT for these countries get free delivery. The following countries will incur a flat rate shipping cost of:
- 34.95€: UK (VAT 0%). Since we are based in Spain and the UK is no longer part of the European Union, VAT is not applied to orders which shipping address is in the Uk. Once the order arrives in the UK, customers will receive a payment notification to pay English VAT. If these taxes are not paid by the customer, the order will be returned to sender and the client will have to assume the importation fees.
- 49.95€: Bulgaria, Croatia, Cyprus, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Norway, Romania, Poland, Slovakia and Slovenia.
- 59.95 €: Switzerland .
In some exceptional cases the products may suffer a lack of stock and the shipment may be delayed. If this happens, we will inform you as soon as possible so that you can either change the item, obtain a refund on your purchase or simply wait for us to receive it in stock.
The Dentaltix team will keep you informed on the progress of the delivery and will answer any of your questions about it. You can contact us by phone: (+44) 12 54 79 03 49 (Monday to Friday from 9:30 a.m. to 6:00 p.m.), or by email: firstname.lastname@example.org