If you have placed an order with Dentaltix and you want to make a return, this is not a problem. Just bear the following in mind:
- You have 15 days from receiving your order to do it.
- Remember that it is imperative that the product and its packaging are not altered. For safety and health reasons, products that have the security seal open cannot be returned.
- Unless the cause of the return is a defect in the product, the shipping costs of the return will be borne by the customer.
- The products that are indicated in the online store as CUSTOM PRODUCTS are not usually in stock and we have to specifically ask the manufacturer for them. Therefore, we do not accepts returns on these products..
How can I make a return with Dentaltix?
1. Download our Return Form here, fill it in with the required data and send it by email to firstname.lastname@example.org along with a photo in which the state of the product is shown. You will also need to include a copy of the form within the package.
2. Once we receive the form by email, we will give you the shipping address.
- You must include a copy of the return form within the package and have it prepared in advance of the time set for the collection.
- The product and its original packaging must not be altered. For safety and health reasons, products that have the security seal open can not be returned.
- Remember that you must pack the product properly for shipping. Dentaltix will not be responsible for returns which have not been correctly packaged for shipment and arrive damaged to our warehouses. We recommend packing the products in a box that serves as protective packaging to prevent the product or its box from being damaged in transport. You can use, for example, the same cardboard box in which we sent ourselves or another equivalent.
3. As soon as we receive the product and receive confirmation from the warehouse that everything is correct we will make the payment of the amount of the product returned by the same mode of payment that you would have used when placing the order. This process may take approximately one week.
If you have any questions, our customer service team can help. Do not hesitate to contact us
Thank you very much for cooperating with us!