Returns

If you have placed an order with Dentaltix and wish to make a return, there is no problem at all. However, it is important to keep the following information in mind:

  • You have 15 days to make the return, starting from the receipt of the product.
  • Remember that it is essential that the product and packaging are not altered. If we send you a larger product in its original box, you will always receive the product properly protected to avoid possible alterations during shipping. Remember that, if you want to return it, you will have to protect it in the same way or using a similar system. For safety and health reasons, products with opened packaging or security seals cannot be returned.
  • At Dentaltix we take care of collecting the product you wish to return.
  • To return BUNDLES of products, it will be necessary to return all the products that make up the bundle.
  • Products marked in the catalogue as “MADE-TO-ORDER PRODUCT” are usually not in stock and we have to place the order with the manufacturer. For this reason, returns of these products are not accepted.
  • All those products that have been opened and put into operation CANNOT BE RETURNED. If needed, for the products you bought from us, we can offer you the possibility of managing technical assistance with the manufacturer, who is the one that offers the warranty and who tells us how to proceed in each case.

How to make a return at Dentaltix?

1. Go to the “My Orders” section and in each one you will find a “Request Return” link. Clicking on it will start the process.

2. By clicking on “Request Return”, a list with all the products of your order will open, we will need:

  • That you mark the products you wish to return
  • That you indicate the address and time for the collection of the products.
  • That you confirm that all the details are correct.

3. As soon as we receive your request, we will contact you by email to confirm the details of the collection

Remember that:

  • You must have the package prepared in advance of the scheduled collection time.
  • You must protect the product appropriately for shipping. Dentaltix will not be responsible for returns that, due to not having been packaged correctly, arrive damaged at our warehouses. We recommend placing the products in a box that serves as protective packaging to prevent the product or the box from being damaged during transport. You can use, for example, the same box in which you received the product or an equivalent one
  • It is necessary that the product and its packaging are not altered. For safety and health reasons, products that have an opened security seal cannot be returned.
  • If the product arrives at our warehouse and is not in the necessary conditions to proceed with its return, you can pick up the product at our warehouses or ask us to send it. In this case the return shipping costs of the product will be borne by the customer.

4. Once we have received the product and the warehouse confirms that everything is correct, we will refund the amount paid. The refund will be made using the same payment method used by the customer. This process can take up to a week.

If you have any questions, our customer service team can help you. Don't think twice before contacting us.

Thank you very much for trusting Dentaltix!


*In compliance with article 40 of law 47/2002, of December, on the reform of law 7/1996, of 15 January, on Retail Trade Regulation.