Help

First steps.

• How does Dentaltix work? Dentaltix.com is an online dental depot with more than 50,000 products for dental clinics with an average discount of 30%. You can check all available products on our website and place your order directly. There is no minimum order, although if the order is over €100 shipping is free; otherwise, shipping costs are €4.95 or €5.95 + VAT. When placing your order through the website you can pay conveniently by card, PayPal or bank transfer. The delivery time is 1 or 2 business days from the moment the order payment is confirmed."
• Do I have to register to place an order? You can browse Dentaltix and check products, prices, availability, etc. without registering. But to place an order you do need to create a user account, so you can securely enter your details and access your order information.
• How to make the most of "My account" At the top right, you can check very useful info about: Your details, Your orders, Your favorite products, Your addresses, Your usual products, etc.




• How does the "My favorites" section work on the website?

I have a different shipping and billing address.

No problem! When placing your order it will easily let you add the details of both addresses.

You will first fill in your shipping address and, once verified, at the bottom of the form we offer the option "My billing address is different from my shipping address". By clicking on that box, a new form will open for you to give us your billing details.

I have a discount coupon.

How lucky! From "My cart" below the products you want to buy, you will find a blue link saying "Do you have a discount coupon?" where you can enter the code. If it is valid, the discount will be applied automatically to your order.

The website gives me an error, what can I do?

First of all, we recommend trying to clear the cache. Many of the problems that arise on the website, such as access difficulties or problems at the time of purchase, are usually due to the cache and are usually easily resolved by clearing the browser cache. In this link we explain how to solve these problems by clearing the cache in the main web browsers.

If after clearing the cache the problem has not been resolved, then please contact us by writing an email to info@dentaltix.com, or write to us on WhatsApp at 64 604 92 26 sending us the details of the error and, if possible, a photo. We will try to resolve it as soon as possible and will contact you when it is fixed. Sorry for the inconvenience!

Can I place an order by phone?

The easiest and fastest way is to place your order through the website. Dentaltix.com is an online dental depot; on our website you can directly check the features of the products, their price, their availability and place your order directly. The payment methods available through the website are bank transfer, card or PayPal, and shipping would take 1 or 2 business days.

But if you prefer, you can also place your order by phone by calling 915335229. In that case we would prepare a quote that we would send you by email in the coming hours for payment by transfer. Between sending the quote and confirming the transfer, phone orders usually take a little longer than those placed through the website. If you're in a hurry we recommend doing it through the website, but you can choose whichever method suits you best.

I need advice to choose my product

Contact us in whatever way is most convenient for you: by writing an email to info@dentaltix.com, by calling 91 533 52 29, by writing on WhatsApp at 646 04 92 26 or via the website chat that you'll find at the bottom right. We'll be happy to answer all your questions!

The website says that the product I need is temporarily unavailable. What can I do?

Contact us and we will inform you of when we expect to receive it, or we will suggest other similar alternative products that are available.

I need to correct my shipping address

If your order payment is already confirmed, depending on the type of shipping you selected we can make the change, or it may be too late and the shipment may already be on its way.

• Fast shipping: The order is processed immediately upon receiving payment confirmation, so it is no longer possible to modify the shipping address. It will be delivered within the next 24h to the shipping address you provided.
• Standard shipping: Within 24 hours after the order payment is confirmed we can try to modify it, since it may not yet have left our warehouse. Contact us and we will do everything possible to try to make the change.

Modify my order: add or remove products.

If your payment is already confirmed, depending on the type of shipping you selected we can make the change, or it may be too late and the order may already be on its way. In that case, if you needed to add more products you can place another order, and if you needed to remove them you can make the return when you receive the package.

• Fast shipping: The order is processed immediately upon receiving payment confirmation, so it is no longer possible to make changes. It will be delivered within the next 24h to the shipping address you provided.
• Standard shipping: Within 24 hours after the order payment is confirmed we can try to modify it, since it may not yet have left our warehouse. Contact us as soon as possible and we will try to make the change.

If you chose payment by bank transfer and you have not yet made the payment, we will not have processed your order yet, so you can modify it. Contact us and we will be glad to help you.

Cancel my order.

Whenever you need to cancel your order we will try to help you. If your order has not left the warehouse we can cancel it and proceed directly with the refund. But if the order has already left the warehouse and is on its way, you can make the return when you have received it.

Contact us as soon as possible and we will look for the best solution.

Track my order.

• If you chose Standard Shipping: You will receive by email the details to check the shipment tracking.
• If you chose Fast Shipping: We work with different courier companies so that you can receive your order as soon as possible, which is why we do not yet have unified tracking information to provide it to you automatically. If the order is being delayed or you think there may be an issue, contact us and we will look for the best solution. Write an email to info@dentaltix.com, write to us on WhatsApp at 646 04 92 26, call 91 533 52 29 or use the website chat that you'll find at the bottom right.

We are working so that soon you will be able to check the tracking of your order shipment directly on our website regardless of the type of shipping chosen.

When will I receive the invoice for my order?

When the order leaves our warehouse, you will automatically receive the corresponding invoice by email. The invoice will be sent to the email with which you are registered on Dentaltix.

If you wish to receive your invoice at a different email address, you can change your user email and we will then send the invoices and other communications to that new address. You can do this from "My account", in the "Change email/password" section.

You can also download your invoice directly from the website once we have published it. How do I download an invoice?

How do I download my invoice?

You can conveniently download your order invoices from the Dentaltix website. Keep in mind that the invoice is generated automatically when the order leaves our warehouse, so if you check this section before then, the invoice will not yet be available for download. But if we have already generated the invoice, you can download it automatically by following these steps:

1. Log in to Dentaltix with your username and password
2. From the drop-down menu at the top right, access the "My account" section
3. In my account, in the list of options at the top, choose "Order history"
4. Once in the list, click "View orders" for the order whose invoice you want to see. Here you will find all the information regarding your order.
5. If the invoice is available, it will appear on the right in the "Invoices" box, and by clicking on the blue link you can view the invoice and download it as a PDF.

Other questions.

How do I unsubscribe from the newsletter?

In all the newsletters we send, we offer the option to Unsubscribe if you do not wish to receive further communications. You will find the link at the bottom of the email.

If you do not wish to unsubscribe but want to update your email subscriptions, you can do so from "My account" on the Dentaltix website. You must be registered and select the option "Change email / password".