Terms of Use

TERMS OF USE

Access to this website implies knowledge and acceptance of the following terms of use.

The user undertakes to use the website in accordance with the law and this legal notice, as well as with morality, generally accepted good customs and public order.

Please read the following sections carefully. They contain all the legal information you need to browse safely.

1. General information about the website owner

For the purposes of article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the user is informed that the owner of the website is:

Identity: Dentared Odontology Services S.L. – CIF B 86142809

Postal address: 22 Place du Général Catroux, 75017, PARIS, FRANCE

Telephone: 9 73 05 30 08

E-mail : bonjour@dentaltix.com

The company is registered in the Madrid Commercial Register, volume 28548, folio 9, entry 1, page M-513937.

2. Intellectual and industrial property

2.1 Content:

All the elements that make up the graphic design of this website, the menus, the navigation buttons, the source code, the texts, the images, the photographs, the textures, the graphics, the animations, the videos and any other content are the property of Dentared Odontology Services S.L., but not the trademarks, distinctive signs, domain names and trade names. Likewise, those corresponding to sponsors, advertisers, etc. that appear on this website are not its property.

Therefore, all rights of total or partial reproduction, modification, adaptation, public communication, computer processing, distribution, transformation, assignment, sale, rental, loan and/or any other intellectual or industrial property right that may correspond to the owner regarding the contents of the website are reserved. The exercise of the aforementioned rights is subject to the prior written authorisation of the owner.

The owner undertakes to correct, as soon as it becomes aware of them, any formal or numerical errors that may be found in the content of the various sections of the site.

Access to this site does not in any way imply the acquisition by the user of any property right over the contents that appear on it, which may therefore not be used for any purpose whatsoever. The improper use of these contents by the user will make the user solely responsible, towards the owner and third parties, for the damage caused, as well as for any violations of the law that may arise from it.

2.2 Links

We inform you that the presence of links to web pages managed by third parties on this website is purely informative and does not in any way constitute an invitation to contract products or services offered on the destination website. The user's access is at their own risk and subject to the terms of use that govern it.

In the event of actual knowledge that the information or activity to which the link refers is unlawful, constitutes an offence or may harm the property or rights of a third party that may be indemnified, the Owner will act with the necessary diligence to remove or disable the corresponding link as soon as possible.

3. Commercial communications by electronic means

By providing your contact details, you agree to receive information about our services. The sending of these commercial communications about activities, services, offers, special promotions, etc. may be carried out by any means, including email.

The owner does not send commercial communications by electronic means without identifying them as such, in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce.

The user may object to the processing of their data for promotional purposes by sending an email to bonjour@dentalix.com. The user may revoke their consent at any time, simply by notifying their wish to revoke it.

Information sent for the purpose of maintaining the existing contractual relationship between the user and the owner, as well as the performance of information tasks and other activities related to the service that the user may contract with the company, will not be considered commercial communications.

4. Cookie policy

This website uses cookies. A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a website, among other things, to store and retrieve information about a user's browsing habits or those of their computer and, depending on the information they contain and the way you use your computer, they may be used to recognise the user.

You can obtain more information about the cookies used on this website by consulting the COOKIE POLICY section.

5. Limitations or exclusions of liability

5.1 Technical failures

The owner cannot guarantee the availability and continuity of the operation of the site and will in no case be liable for any damage that may arise from such lack of accessibility to the site, computer failures, telephone failures, disconnections, delays or blockages caused by deficiencies or overloads in the telephone lines, in the Internet system or in other electronic systems produced during operation, and other damage that may be caused by third parties as a result of unauthorised intrusions beyond the control of the website owner.

The owner uses virus detection programs to monitor all content introduced on the site. However, it cannot guarantee the absence of viruses or other elements introduced by third parties that could cause alterations in the physical or logical systems of users or in the electronic documents and files stored in their systems.

In any event, the owner is exempt from any damage arising from this.

5.2 Liability for content

The owner reserves the right to interrupt access to its website or to any of its contents at any time and without prior notice, and is not responsible for any damage that the user may suffer due to errors or omissions in the content of the website, although it undertakes to periodically verify and monitor the content and the information it contains.

The owner guarantees that all the content and services offered on this site respect the principle of personal dignity, the principle of non-discrimination on grounds of race, sex, religion, opinion, nationality, disability or any other personal or social circumstance, as well as the principle of the protection of youth and children.

The owner is not responsible for other content hosted by third parties on its website when it is not aware that such stored information is unlawful or that it harms the property or rights of a third party that may be indemnified, or, if it is aware of this, that it acts diligently to remove such content or make access to it impossible.

6. Legal action, applicable law and jurisdiction

The owner reserves the right to bring any civil or criminal action it deems necessary in the event of improper use of the website and its content, or in the event of a breach of these terms.

The relations between the User and the Owner are governed by the regulations in force and applicable in Spanish territory. In the event of any dispute regarding the interpretation and/or application of these general terms and conditions, the parties shall submit their disputes to the ordinary jurisdiction of the corresponding courts and tribunals in accordance with the law.

PRIVACY POLICY

In accordance with the provisions of the General Data Protection Regulation 2016/679 (GDPR) and the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD) of December 2018, we inform you:

1. Data controller

Identity: Dentared Odontology Services S.L. – CIF B 86142809

Postal address: 22 Place du Général Catroux, 75017, PARIS, FRANCE

Telephone: 9 73 05 30 08

E-mail: bonjour@dentaltix.com

2. Purpose of data processing

We inform you that the data you provide us is processed for the purpose of managing a personal account with a single registration for the use of the website to purchase the products offered on it, managing orders, invoicing and marketing our products, attending to and responding to requests for information and/or questions received, managing the subscription to our Newsletter for sending information about our products and offers that may be of interest to the user, as well as facilitating, speeding up and fulfilling the commitments established between the Owner and the User and maintaining the relationship that has been established.

Likewise, in accordance with the provisions of the GDPR, a record of processing activities is kept which specifies, according to its purposes, the processing activities carried out and the other circumstances established in the GDPR. Personal data may not be used for purposes other than those related to the contracted services or the products purchased. No automated decision will be taken on the basis of this profile.

3. Legitimacy of data processing

The legal basis of the processing carried out is based on:

  • The consent given by the user by accepting this policy and ticking the corresponding box.
  • The user has provided their personal data within the framework of a contractual or pre-contractual relationship for the consideration of their request regarding our services and, consequently, their processing is necessary to maintain this relationship.
  • The legal obligations applicable to Dentared Odontology Services S.L. that require the processing of personal data in accordance with the services provided, such as those related to tax matters.

The user may, at any time, revoke their consent to the processing of their personal data. The withdrawal of these consents does not in any way condition the provision of the service and/or the performance of the contracts with Dentared Odontology Services S.L.

4. Personal data processed and origin

The personal data we process has been provided by the user themselves by sending emails or by using the functionalities offered on the portal.

The use of the contact sections, the completion of the forms and/or functionalities offered on the portal is voluntary. However, the completion of certain fields of the form or its provision through the use of other functionalities is necessary to correctly process and manage the request, so that the user's refusal to provide the required information will prevent Dentared Odontology Services S.L. from correctly processing and managing their request. The user guarantees that the data provided is truthful, accurate and complete. The data will be cancelled, deleted or blocked when it is inaccurate, incomplete or no longer necessary or relevant for its purpose, in accordance with the legislation in force. If the personal data provided belongs to a third party, the user guarantees that they have informed them of the privacy policy and that they have obtained their authorisation to provide their data for the aforementioned purposes. The User also guarantees that the data provided is accurate and up to date, and will be responsible for any direct or indirect damage that may result from non-compliance with this obligation. The user undertakes and is responsible for the truthfulness and accuracy of the data provided, undertaking to keep it duly up to date.

The portal may include links to third-party sites. These sites have not been monitored and are not subject to checks by the portal. Dentared Odontology Services S.L. cannot under any circumstances be held responsible for the content of these sites or for the measures adopted regarding your privacy or the processing of your personal data. Dentared Odontology Services S.L. is present on the social networks Facebook, Twitter, Instagram, Youtube and Linkedin in order to provide information about the services and products offered, the activities or events organised. It is recommended to carefully read the terms of use and the privacy policy of these sites.

If you wish to activate a link to this page, you must inform Dentared Odontology Services S.L. and obtain express authorisation to create this link. Dentared Odontology Services S.L. reserves the right to object to the activation of links to its website.

5. Retention period for personal data

The personal data provided by the user will be kept as long as the user remains registered for the service, as long as the commercial relationship is maintained, as long as the user does not request its deletion, or for the legally established period. It may also be kept when necessary to comply with a legal obligation or for the formulation, exercise and defence of legal claims.

If the user revokes their consent or exercises their rights of objection or deletion, their data will be blocked at the disposal of the Administration of Justice for the legally established periods in order to respond to any liabilities arising from the processing of personal data.

6. Secrecy and security of personal data

Dentared Odontology Services S.L. undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data collected, in order to ensure the security of personal data and prevent the accidental or unlawful destruction, loss or alteration of the personal data transmitted, stored or otherwise processed, or the unauthorised communication or access to such data.

Personal data is processed confidentially by the data controller, who undertakes to inform and ensure compliance with this confidentiality, through a legal or contractual obligation, by its employees, partners and any other person to whom it makes the information accessible.

7. Transfers and recipients of personal data

The data will not be communicated to third parties, except in the cases provided for by law or when necessary to achieve the purpose of the processing.

8. User rights

What are your rights when you provide us with your data?

The user has the right to obtain confirmation as to whether or not we are processing personal data concerning them. The user has the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the user may request the limitation of the processing of their data, in which case we will only keep it for the exercise or defence of claims. In certain circumstances and for reasons related to their particular situation, the user may object to the processing of their data, so that the data controller will cease processing the data, except for compelling legitimate reasons, or for the exercise or defence of possible claims. In the legally appropriate cases, you have the right to data portability, which means you have the right to receive the personal data concerning you that we process and to store it in a device of your own. Likewise, we inform you that you can address any type of complaint regarding the protection of personal data to the Spanish Data Protection Agency www.agpd.es, the Spanish supervisory authority.

You may exercise your rights of access, rectification, objection, erasure, limitation of processing, portability and the right to object to being subject to automated individual decisions with Dentared Odontology Services S.L. by sending a written communication accompanied by a photocopy of your identity card to the following address: 22 Place du Général Catroux, 75017, Paris, France, email bonjour@dentaltix.com.

9. Cookies

A cookie is a small piece of text that the websites you visit send to your browser and which allows the website to remember information about your visit, such as your preferred language and other choices, which can make your next visit easier and make the site more useful for you. Cookies play a very important role, because without them, using the web would be a much more frustrating experience.

Dentaltix uses cookies for various purposes, including counting the number of visits we receive to a page, remembering your settings preferences, advertising on third-party websites to audiences interested in our products, or offering you the products most relevant to you. The cookies used by Dentaltix are always anonymous and do not collect personal information.

Dentaltix does not use cookies to provide you with third-party advertising.

Please note that Dentaltix uses the following types of cookies:

  • Technical cookies: these are the cookies used to allow the user to browse and use the different options or services offered such as, for example, controlling traffic and data communication, identifying the session, accessing restricted areas, remembering the elements that make up an order, carrying out the purchase process of an order, making a request to register or participate in an event, using security elements during browsing or storing, broadcasting and/or sharing content.
  • Personalisation cookies: these are cookies that allow the user to access Dentaltix with certain predefined general characteristics based on a series of criteria such as, for example, the language, the type of browser, the regional configuration from which the user accesses, etc. The loss of personalisation cookies may impair the user's browsing experience.
  • Analysis cookies: these are cookies used by Dentaltix (Dentaltix cookies, Google Analytics, Hubspot, PureClarity, Mixpanel) that allow us to quantify the number of users, measure and statistically analyse the use and activity carried out by users, as well as create user browsing profiles in order to be able to introduce improvements to Dentaltix.
  • Security cookies: Dentaltix may use security cookies to authenticate users, prevent the fraudulent use of login credentials and protect user data from unauthorised third parties. The use of these types of cookies allows us to block attacks such as the theft of the content you provide to the website.
  • Advertising cookies: these cookies allow us to manage Dentaltix advertising in order to adapt the content of the notifications you receive and the advertisements in the spaces used for Dentaltix advertising (Adwords, Facebook, Hubspot). These cookies allow us to create attractive content for you and thus personalise the information you receive according to the interests you have shown.

Remember that you can authorise, block or delete these cookies at any time through the configuration options of your device or terminal, as well as your internet browser.
You can find information on how to do this at the following web addresses:

PURCHASE CONDITIONS

These general contract conditions (hereinafter GCC) govern the purchase conditions of the various products offered on our website: www.dentaltix.com, owned by DENTARED ODONTOLOGY SERVICES, S.L. (hereinafter DENTALTIX), a Spanish company with NIF B86142809, and domiciled at 22 Place du Général Catroux, 75017, Paris - France.

Users who make purchases on www.dentaltix.com fully accept these GCC and will be bound by them, as if they had been written at the time of the conclusion of the contract/purchase.

It is essential to read and accept the GCC before purchasing any product on www.dentaltix.com.

DENTALTIX reserves the right to modify the GCC at any time and without prior notice. The GCC will always be accessible from the website, so that the user can consult or print them at any time.

Prices and conditions of sale are given for guidance only and may be modified according to market fluctuations. However, placing an order by completing the purchase form implies acceptance of the price offered and the general conditions of sale in force at that precise moment. Once the order has been formalised, the purchase will be considered fully completed, with all the legal guarantees that protect the consumer purchaser. The language used to formalise the contract is French. The electronic document in which the contract is formalised will be archived and the user will have access to it in their customer area.

DENTALTIX reserves the right to refuse and/or suspend access to the services provided on www.dentaltix.com for reasons of breach of contractual good faith, applicable legislation, these general purchase conditions and/or in the event of suspected fraud detected by this company and/or any of its suppliers.

DELIVERIES:

  • The delivery times for most of our products are 4 to 6 working days. Our products are shipped by our suppliers who are based in Madrid, Spain.
  • Deliveries are made from Monday to Friday (working days).
  • The delivery process will begin once the payment of your order is confirmed. In the case where you have made the payment by bank card, by Paypal or by direct debit. The delivery times are counted from the moment you complete the purchase. If you have chosen bank transfer as the payment method, the delivery times are counted from when we receive the transfer. In order to speed up the processing of your order, you can deposit the money into our bank account; in this way the confirmation of payment is immediate.
  • Some products have a different delivery time and in this case the time appears on the product sheet.
  • Delivery times are always approximate; in 95% of cases they are met, but it must be taken into account that the carriers are on the road and it is not always possible to meet the deadlines.
  • You can consult everything related to shipping costs by clicking here

WITHDRAWAL :

To this end, DENTALTIX informs you that the consolidated text of the General Law for the Defence of Consumers and Users (TRLGDCU, by its acronym in Spanish) establishes several options for exercising the right of withdrawal. One of them is the possibility of doing so by completing an online form. In order to shorten the deadlines and allow you to make the return conveniently and without delay, DENTALTIX advises you to use this option and complete the withdrawal form.

In accordance with the legislation in force, you may proceed with the termination of the contract, without having to justify this decision and without any penalty whatsoever, within a period of 14 calendar days from the customer's receipt of the goods. To do so, the conditions set out in this document must be met: Withdrawal form

The consumer is only responsible for any depreciation of the goods resulting from handling of the goods other than that necessary to establish their nature, characteristics or functioning.

The right of withdrawal does not apply to contracts relating to:

  1. The provision of services, once the service has been fully performed, and if the contract imposes a payment obligation on the consumer or user, when performance has begun, with the prior express consent of the consumer or user and in the knowledge that once the professional has fully performed the contract, they will have lost their right of withdrawal.
  2. The supply of goods or services whose price depends on fluctuations in the financial markets that are beyond the control of the entrepreneur and that may occur during the withdrawal period.
  3. The supply of goods made to the consumer and user's specifications or clearly personalised.
  4. The supply of goods that are liable to deteriorate or expire rapidly.
  5. The supply of sealed goods that cannot be returned for reasons of health protection or hygiene and that were unsealed after delivery.
  6. The delivery of goods that, after delivery and given their nature, have become inseparably mixed with other goods.
  7. The supply of alcoholic beverages whose price was agreed at the time of conclusion of the sales contract and which cannot be delivered within 30 days, and whose actual value depends on market fluctuations beyond the control of the entrepreneur.
  8. Contracts in which the consumer and user has expressly requested the entrepreneur to visit them for urgent repairs or maintenance; if, during this visit, the entrepreneur provides services in addition to those specifically requested by the consumer or supplies goods other than spare parts necessarily used to carry out the maintenance or repair, the right of withdrawal must apply to these additional services or goods.
  9. The supply of sealed audio or video recordings or sealed software that have been unsealed by the consumer and user after delivery.
  10. The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of these publications.
  11. Contracts concluded through public auctions.
  12. The provision of accommodation services for purposes other than housing, the transport of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.
  13. The supply of digital content that is not supplied on a material medium when performance has begun and, if the contract imposes a payment obligation on the consumer or user, when the following conditions are met:
  • The consumer or user has given their prior consent to the commencement of performance during the period of the right of withdrawal.
  • The consumer or user has stated that they knew that they consequently lost their right of withdrawal.
  • The entrepreneur has provided confirmation in accordance with article 98.7 or article 99.2.

Once we have received the product(s), we will refund you according to the payment method you used:

  • If you paid by credit card, we will credit your account.
  • If you paid by PayPal, we will credit your PayPal account.
  • If you paid by bank transfer, we will ask you for an account number to credit your account. Please note that it may take up to two working days before your bank account is credited, due to bank float.

In any event, the legislation provides for a period of 14 calendar days to proceed with the refund of the amounts paid by the consumer and user.

Your liability is only engaged with regard to the depreciation of the goods resulting from handling of the goods other than that necessary to establish its nature, characteristics or functioning.

Dentaltix will take care of the collection of the product you wish to return. You must protect the product properly for shipping. Dentaltix will not be responsible for returns that arrive damaged at our warehouse because they were not properly packaged for shipping. We recommend that you place the products in a box that serves as protective packaging in order to prevent the product or its box from being damaged during transport. You can use, for example, the same cardboard box in which we sent you the product or an equivalent box.

In all cases, it is recommended to photograph the condition of the goods and the package before shipping, in case they are damaged during transport.

You will find more information about the return procedure in the “Returns” section.

RETURN CONDITIONS FOR PRIVATE CUSTOMERS

  • You have a period of 15 calendar days from receipt of the goods to request a return, beyond the legal period for exercising the right of withdrawal. You may do so for any reason, but remember that it is essential that the product and its packaging are not altered. For reasons of safety and health, products whose security seal is opened cannot be returned.
  • After receipt of the goods and verification of their perfect condition, the amount of the returned product will be refunded.
  • Return of products with a gift or promotion: it will be mandatory to return the complete product (complete pack or item + gift) in order to proceed with the refund. In the case of products including discount codes, these will be taken into account at the time of the refund, reducing it by the proportional part.

RETURN CONDITIONS FOR COMPANIES

  • Only returns of unsealed material in perfect condition will be accepted within 15 calendar days of receipt.
  • Returns will be treated as commercial returns, given that no law governs return rights between companies, and that these procedures are governed by the DENTALTIX conditions.
  • We do not accept returns of products in blister packs or heat-sealed packaging, nor other products whose factory security seal has been broken. For reasons of safety and health, products whose security seal is opened cannot be returned.
  • These conditions do not cancel the right to guarantee or exchange of defective products. DENTALTIX reserves the right to refuse the return in the event of an anomaly detected in the returned product.

WARRANTIES

The products sold on Dentaltix have a warranty period of 6 months to 2 years from the date of invoice, as established by the manufacturer. It will be the responsibility of the manufacturer's technical service to determine whether the product can be repaired by exchanging the parts that have a manufacturing defect, or its total replacement in the event that the product is not repairable.

For certain products, the warranty may be longer than the legally established warranty (EU Regulation 2017/745 on medical devices), this option being the sole responsibility of the manufacturer.

The warranty is offered by the manufacturer and covers any manufacturing defects of the product, as well as any incident that the product may present as a result of a manufacturing defect, during the indicated period.

Excluded from the warranties are consumable products, failures resulting from improper use or maintenance of the product, as well as those caused by improper handling or incorrect installations.

ORDER CANCELLATIONS

Order cancellations that involve a refund to the customer and that are made by bank transfer have a maximum period of 30 days for administrative procedures, although we strive to limit this period to 7 days.

DISPUTE RESOLUTION

Do you have a question for us or a problem with your order? Remember that you can contact us through different channels. They are all available here. One of our main objectives has always been to provide the best service to our customers and we will be delighted to help you. Contact us and together we will find the fastest and most efficient solution to meet your needs.

If you also wish to get in touch with the EU consumer dispute resolution system, this possibility is offered to you in accordance with article 14.1 of Regulation (EU) 524/2013. The European Commission provides an online dispute resolution platform to help consumers and businesses resolve their disputes without going to court.

The complaint form is available at this link. To complete the section “what is the company's email address? ”, you must use these email addresses:

  • For orders on Dentaltix.com/ES: odr-es@dentaltix.com
  • For orders on Dentaltix.com/FR: odr-fr@dentaltix.com
  • For orders on Dentaltix.com/PT: odr-pt@dentaltix.com
  • For orders on Dentaltix.com/IT: odr-es@dentaltix.com
  • For orders on Dentaltix.com/EN: odr-es@dentaltix.com