TERMS, CONDITIONS OF USE AND LEGAL NOTICE

TERMS, CONDITIONS OF USE AND LEGAL NOTICE

TERMS AND CONDITIONS OF USE.

Accessing this website implies the acknowledgement and acceptance of the following terms and conditions of use.

The User undertakes to use the website in accordance with the law and this Legal Notice, as well as with generally accepted morals and good customs and public order.

Please read carefully the sections below. This is all the legal information you need to know in order to browse safely.

1. General information about the website owner.

For the purposes of article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the User is informed that the Owner of the website is:


Identity: Dentared Odontology Services S.L. – CIF B 86142809

Postal address: Calle de Torres Quevedo, 13; 28108; ALCOBENDAS; MADRID

Telephone: 91 533 52 29

E-mail: info@dentaltix.com

The company is registered in the Madrid Commercial Registry, volume 28548, folio 9, entry 1 with page M-513937.

2. Intellectual and industrial property.

2.1 Contents:


All the elements that make up the graphic design of this website, the menus, navigation buttons, source code, texts, images, photographs, textures, graphics, animations, videos and any other content are property of Dentared Odontology Services S.L., but not the trademarks, distinctive signs, domain names and trade names. Nor are those corresponding to sponsors, advertisers, etc., that may appear on this website under its ownership.

Thus, all rights of total or partial reproduction, modification, adaptation, public communication, computer processing, distribution, transformation, assignment, sale, rental, lending and/or any other intellectual or industrial property right that may correspond to the Owner over the contents of the website are reserved. Any exercise of the above rights shall be subject to prior written authorisation from the owner of said rights.

The Owner undertakes to correct, as soon as it becomes aware of them, any possible formal or numerical errors that may be found throughout the content of the different sections of the website.

Access to this website does not in any case imply the acquisition by users of any property right over the contents appearing therein, so they may not be used for any purpose. The improper use of these contents by the User shall make them solely liable before the Owner and before third parties for the damages caused, as well as for any legal breaches that may arise.

2.2 Links.


Please be informed that the presence of links to websites managed by third parties on this website is merely informative and does not in any case constitute an invitation to contract products or services offered on the destination website. Access by the User shall be under their sole responsibility and under the conditions of use that govern said websites.

In the event of having actual knowledge that the information or activity to which said links refer is unlawful, constitutes a crime or may harm assets or rights of a third party that may be subject to compensation, the Owner shall act with the necessary diligence to remove or disable the corresponding link as soon as possible.

3. Commercial communications by electronic means.

By providing us with your contact details, the User grants their consent to receive information about our services. The sending of said commercial communications about activities, services, offers, special promotions, etc. may be carried out by any means, including email.

The Owner does not send commercial communications by electronic means without identifying them as such in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce.

The User may object to the processing of their data for promotional purposes by sending an email to info@dentalix.com, with their consent being revoked at any time, simply by notifying their wish to revoke it.

Information sent for the purpose of maintaining the existing contractual relationship between the User and the Owner shall not be considered a commercial communication; nor shall the performance of information tasks and other activities inherent to the service that the User may contract with the company.

4. Cookies policy.

This website uses cookies. A cookie is a file that is downloaded onto your computer when accessing certain websites. Cookies allow a website, among other things, to store and retrieve information about a user's browsing habits or those of their equipment and, depending on the information they contain and the way you use your equipment, they can be used to recognise the user.

You can obtain more information about the cookies used on this website by consulting the COOKIES POLICY section.

5. Limitations or exclusions of liability.

5.1 Technical failures.


The Owner cannot guarantee the availability and continuity of the operation of the website and shall in no case be liable for any damages that may arise from such lack of accessibility to the website, computer failures, telephone breakdowns, disconnections, delays or blockages caused by deficiencies or overloads in the telephone lines, in the Internet system or in other electronic systems produced during the course of operation, and other damages that may be caused by third parties through unauthorised intrusions beyond the control of the website owner.

The Owner uses virus detection programs to monitor all content introduced into the website. However, the absence of viruses or other elements introduced by third parties that may cause alterations in the physical or logical systems of users or in the electronic documents and files stored in their systems cannot be guaranteed.

In any case, the Owner is exempt from any damages arising therefrom.

5.2 Liability for content.


The Owner reserves the right to interrupt access to its website or to any of its contents at any time and without prior notice, and is not responsible for any harm that the user may suffer due to errors or omissions that the website contents may have, although it undertakes to verify and periodically monitor the contents and information thereof.

The Owner guarantees that all the contents and services offered on this website respect the principle of the dignity of the person, the principle of non-discrimination on grounds of race, sex, religion, opinion, nationality, disability or any other personal and social circumstance, as well as the principle of protection of youth and childhood.

The Owner shall not be liable for other content hosted by third parties on its website when it does not have actual knowledge that said stored information is unlawful or that it harms assets or rights of a third party that may be subject to compensation, or, if it does have such knowledge, that it acts diligently to remove the said content or make access to it impossible.

6. Legal actions, applicable legislation and jurisdiction.

The Owner reserves the right to bring such civil or criminal actions as it deems necessary for the improper use of the Website and Contents, or for the breach of these Conditions.

The relationship between the User and the Owner shall be governed by the current applicable regulations in Spanish territory. Should any dispute arise in relation to the interpretation and/or application of these Conditions, the parties shall submit their conflicts to the ordinary jurisdiction, submitting to the Courts and tribunals that correspond according to law.

PRIVACY POLICY

In compliance with the provisions of the General Data Protection Regulation 2016/679 (GDPR) and the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD) of December 2018, we inform:

1. Data controller

Identity: Dentared Odontology Services S.L. – CIF B 86142809

Postal address: Calle de Torres Quevedo, 13; 28108; ALCOBENDAS; MADRID

Telephone: 91 533 52 29

E-mail: info@dentaltix.com

2. Purpose of data processing.

We inform you that the data you provide us is processed for the purpose of managing a personal account with a single registration for use on the website for the acquisition of products offered therein, order management, invoicing and marketing of our products, attending to and responding to requests for information and/or queries received, managing the subscription to our Newsletter for the sending of information about our products and offers that may be of interest to the user, as well as facilitating, expediting and fulfilling the commitments established between the User and the maintenance of the relationship that is established.

Likewise, in accordance with the provisions of the GDPR, a record of processing activities is maintained that specifies, according to their purposes, the processing activities carried out and the other circumstances established in the GDPR. Personal information may not be used for purposes other than those related to the contracted services or products acquired. No automated decisions will be made based on said profile.

3. Legal basis for data processing.

The legal basis for the processing carried out is based on:

  • The consent granted by the User through the acceptance of this Policy and the corresponding box.
  • The User has provided their personal data within the framework of a contractual or pre-contractual relationship for the attention of their request regarding our services and therefore its processing is necessary for the maintenance of said relationship.
  • The legal obligations applicable to Dentared Odontology Services S.L. that require the processing of personal data in accordance with the services provided, such as those related to tax matters.

The User may, at any time, revoke their consent to the processing of their personal data. In no case does the withdrawal of these consents condition the provision of the service and/or the execution of contracts with Dentared Odontology Services S.L.

4. Personal data processed and origin.


The personal data we process has been provided by the User themselves through the sending of emails or the use of the functionalities offered on the Portal.

The use of the contact sections, completion of forms and/or functionalities offered on the Portal is voluntary. However, the completion of certain form fields or its provision through the use of other functionalities is necessary to attend to and correctly manage your request, so the User's refusal to provide the required information will prevent Dentared Odontology Services S.L. from attending to and managing it correctly. The User guarantees that the data they provide us is truthful, accurate and complete. The data will be cancelled, deleted or blocked when it is inaccurate, incomplete or has ceased to be necessary or relevant for its purpose in accordance with current legislation. If the personal data provided belongs to a third party, the User guarantees that they have informed them of the Privacy Policy and have obtained their authorisation to provide their data for the purposes indicated above. They likewise guarantee that the data provided is accurate and up to date, being responsible for any direct or indirect damage that may be caused as a consequence of the breach of such obligation. The User undertakes and is responsible for the truthfulness and correctness of the data they provide us, undertaking to keep it duly updated.

The Portal may include links to third-party sites. The aforementioned websites have not been reviewed nor are they subject to controls by the portal. It cannot in any case be considered responsible for the contents of these websites or for the measures adopted relating to their privacy or the processing of your personal data. Dentared Odontology Services S.L. is present on the social networks Facebook, Twitter, Instagram, Youtube and Linkedin for the purpose of informing about the services and products it offers, activities or events that take place. We recommend reading carefully the conditions of use and privacy policy of these sites.

If you are interested in activating a link to this website, you must notify Dentared Odontology Services S.L., obtaining express consent to create the link. Dentared Odontology Services S.L. reserves the right to object to the activation of links to its website.

5. Retention periods for personal data.

The personal data provided by the User will be retained as long as they remain registered for the service, as long as the business relationship is maintained, as long as the User does not request its deletion, or for the legally established period. Likewise, it may be retained when it is necessary for compliance with a legal obligation or for the formulation, exercise and defence of claims.

If the User revokes their consent or exercises the rights of objection or deletion, their data will be retained blocked at the disposal of the Administration of Justice during the legally established periods to address the possible liabilities arising from the processing of personal data.

6. Secrecy and Security of personal data.

Dentared Odontology Services S.L. undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data collected, in such a way as to guarantee the security of personal data and prevent the accidental or unlawful destruction, loss or alteration of personal data transmitted, conserved or otherwise processed, or the unauthorised communication or access to said data.

Personal data will be treated as confidential by the data controller, who undertakes to inform and guarantee by means of a legal or contractual obligation that said confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.

7. Transfers and Recipients of personal data.

The data will not be communicated to third parties, unless in the legally provided cases or it is necessary to fulfil the purpose of the processing.

8. Users' rights.

What are your rights when you provide us with your data?

The User has the right to obtain confirmation as to whether or not we are processing personal data concerning them. The User has the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the User may request the limitation of the processing of their data, in which case we will only retain it for the exercise or defence of claims. In certain circumstances and for reasons related to their particular situation, the User may object to the processing of their data, in which case the data controller will cease to process the data, except for compelling legitimate reasons, or the exercise or defence of possible claims. In those cases where it is legally appropriate, you will have the right to data portability, which implies that you have the right to receive the personal data concerning you that we are processing and store it on your own device. We also inform you that you can address any type of complaint regarding personal data protection to the Spanish Data Protection Agency www.agpd.es, the Spanish Supervisory Authority.

You may exercise before Dentared Odontology Services S.L., where applicable, the rights of access, rectification, objection, deletion, limitation of processing, portability and to object to being subject to automated individual decisions by means of written communication accompanied by a photocopy of the ID document addressed to the following address: Calle de Torres Quevedo, 13; 28108; ALCOBENDAS; MADRID, email info@dentaltix.com.

9. Cookies

A cookie is a small fragment of text that the websites you visit send to the browser and that allows the website to remember information about your visit, such as your preferred language and other options, which can make your next visit easier and make the site more useful to you. Cookies play a very important role, since without them the use of the Web would be a much more frustrating experience.

Dentaltix uses cookies for various purposes, including counting the number of visits we receive to access a page, remembering your configuration preferences, carrying out advertising on third-party websites to audiences interested in our products, or offering you the most relevant products for you. The cookies used by Dentaltix are always anonymous in nature and do not collect personal information.

Dentaltix does not use Cookies intended to offer you third-party advertising.

We inform you that Dentaltix uses the following types of cookies:

  • Technical cookies: These are those used that allow the user to browse and use the different options or services offered, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted-access areas, remembering the elements that make up an order, carrying out the purchase process of an order, making the request for registration or participation in an event, using security elements during browsing, or storing, disseminating and/or sharing content.
  • Personalisation cookies: These are those that allow the user to access Dentaltix with some general characteristics predefined according to a series of criteria such as, for example, the language, the type of browser, the regional configuration from where they access, etc. The loss of personalisation cookies may hinder the user's browsing experience.
  • Analysis cookies: These are those used by Dentaltix (cookies from Dentaltix, Google Analytics, Hubspot, PureClarity, Mixpanel) that allow the number of users to be quantified, the use and activity carried out by users to be measured and statistically analysed, as well as their browsing profiles to be created in order to introduce improvements to Dentaltix.
  • Security cookies: Dentaltix may use security cookies to authenticate users, prevent the fraudulent use of login credentials and protect user data from unauthorised third parties. The use of this type of cookies allows us to block attacks such as the theft of the content you provide to the website.
  • Advertising cookies: These are those that allow us to manage Dentaltix advertising to tailor the content of the notifications you receive and advertisements in the spaces that serve advertising to Dentaltix (Adwords, Facebook, Hubspot). These cookies allow us to create content that is attractive to you and thus personalise the information you receive according to the interests you have shown.


Remember that you can allow, block or delete these cookies whenever you want through the configuration options of your device or terminal, as well as your internet browser.
You can find information on how to do this at the following web addresses:

TERMS AND CONDITIONS OF PURCHASE

These General Contracting Conditions (hereinafter GCC) regulate the conditions of purchase of the different products offered on our website: www.dentaltix.com, owned by DENTARED ODONTOLOGY SERVICES, S.L. (hereinafter DENTALTIX), a Spanish company with NIF B86142809, and domiciled at Calle Torres Quevedo 13, 28108 Alcobendas, Madrid – Spain

Users who make purchases at www.dentaltix.com fully accept these GCC and will be bound by them, as if they were written at the time of contracting/purchase.

It will be an indispensable requirement to read and accept the GCC prior to the purchase of any product through www.dentaltix.com.

DENTALTIX reserves the right to modify the GCC at any time and without prior notice. The GCC will always be accessible from the website, so that the user can consult or print them at any time.

The prices and conditions of sale are merely informative and may be modified in accordance with market fluctuations. However, placing the order by completing the purchase form implies agreement with the price offered and with the general conditions of sale in force at that specific moment. Once the order is formalised, the purchase will be deemed fully perfected by right, with all the legal guarantees that protect the acquiring consumer. Spanish will be the language used to formalise the contract. The electronic document in which the contract is formalised will be archived and the user will have access to it in their customer area.

DENTALTIX reserves the right to deny and/or suspend access to the services provided at www.dentaltix.com for reasons of violation of contractual good faith, breach of applicable legislation, of these General Conditions of Purchase and/or in cases of fraud detected by this company and/or any of its suppliers.

SHIPPING:

  • For shipments to Spain (Mainland), delivery times will be, for most products, 2 or 3 working days. Orders placed before 2pm will be processed the same day; orders received later are prepared the following day.
  • Shipments to the Balearic Islands have a delivery time of 2 to 5 working days.
  • Shipments to the Canary Islands, Ceuta and Melilla are considered Export, with a fixed fee of 49.50€ that will be included in the invoice. These shipments are exempt from VAT and the buyer is responsible for the payment of local taxes (APIC, IGIC, etc.). The delivery time for shipments to the Canary Islands is approximately 7 working days.
  • Shipments are made from Monday to Friday on non-holidays.
  • Delivery times will begin to count from the moment of confirmation of the payment of your order. In the event that payment is by card or PayPal before 2pm, confirmation is immediate, but if the chosen payment method is by transfer, the order will be processed once we have received the transfer.
  • For some products the delivery times may be different; in those cases it will be indicated on the product page
  • We work mainly with TIPSA, TNT and DHL to try to guarantee the reliability of the shipping times.
  • It is within the 5 days following the confirmation of delivery by the transport company that the customer must verify the products upon receipt and raise any objections that may exist
  • In the event of receiving a product damaged during transport, it is advisable to contact us within the first 24 hours in order to be able to claim the incident with the transport company. Likewise, it is advisable to record it with the transport company: TIPSA: 902101047, TNT: 902 111 868, DHL: 902 123 030
  • Delivery times are always approximate; in 99% of cases they are met, but it should be borne in mind that couriers are on route and it is not always possible to meet the expected times.
  • You can consult everything related to shipping costs by clicking here

WITHDRAWAL:

For these purposes, DENTALTIX informs that the Consolidated Text of the General Law for the Defence of Consumers and Users (TRLGDCU) establishes several options for exercising the right of withdrawal. Among them, it contemplates the possibility of doing so by filling in a form electronically. In order to shorten the times and so that you can carry out the return in a convenient way and without delays, DENTALTIX advises you to make use of that option and fill in the withdrawal form.

In accordance with current legislation, the contract concluded may be rendered void, without the need to justify such a decision and without any kind of penalty, within a period of 14 calendar days from the receipt of the goods by the customer. To do so, the conditions set out in this document must be met: Withdrawal form

The consumer will only be responsible for the diminished value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics or functioning.

The right of withdrawal will not be applicable to contracts that refer to:

  1. The provision of services, once the service has been fully performed, and if the contract imposes a payment obligation on the consumer or user, when performance has begun, with the prior express consent of the consumer or user and with their acknowledgement that, once the trader has fully performed the contract, they will have lost their right of withdrawal.
  2. The supply of goods or provision of services whose price depends on fluctuations in the financial market that the trader cannot control and that may occur during the withdrawal period.
  3. The supply of goods made according to the specifications of the consumer and user or clearly personalised.
  4. The supply of goods that may deteriorate or expire rapidly.
  5. The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
  6. The supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.
  7. The supply of alcoholic beverages whose price has been agreed at the time of concluding the sales contract and which cannot be delivered before 30 days, and whose actual value depends on market fluctuations that the trader cannot control.
  8. Contracts in which the consumer and user has specifically requested the trader to visit them to carry out urgent repair or maintenance operations; if, during that visit, the trader provides services additional to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal must apply to said additional services or goods.
  9. The supply of sealed sound or video recordings or sealed computer software that have been unsealed by the consumer and user after delivery.
  10. The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
  11. Contracts concluded by public auction.
  12. The supply of accommodation services for purposes other than as a dwelling, transport of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a date or period of performance.
  13. The supply of digital content not supplied on a tangible medium when performance has begun and, if the contract imposes a payment obligation on the consumer or user, when the following conditions are met:
  • The consumer or user has given their prior consent to begin performance during the withdrawal period.
  • The consumer or user has expressed their acknowledgement that, consequently, they lose their right of withdrawal;
  • The trader has provided a confirmation in accordance with article 98.7 or article 99.2

Once we receive the product(s), we will refund the money according to the payment method you used:

  • If you paid by card, we will make the refund to your account.
  • If you paid with PayPal, we will make the refund to your PayPal account.
  • If you made the payment by transfer, we will ask you for an account number to make the refund. Bear in mind that it may take up to 2 working days for it to be reflected in your bank account due to bank float.

In any case, the legislation stipulates a deadline of 14 calendar days to proceed with the reimbursement of the sums paid by the consumer and user

You will only be responsible for the diminished value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics or functioning

At Dentaltix we take care of the collection of the product you wish to return. You must protect the product adequately for shipping. Dentaltix will not be responsible for those returns that, because they have not been correctly packaged for shipping, arrive damaged at our warehouses. We recommend placing the products in a box that serves as protective packaging to prevent the product or its box from being damaged in transport. You can use, for example, the same cardboard box in which we had sent it to you or an equivalent one.

In any case, it is recommended to photograph the condition of the goods and the package before proceeding with shipping, in case they get damaged on the way

You will find more information about the return process in the “Returns” section.

RETURN CONDITIONS FOR PRIVATE CUSTOMERS.

  • You have 15 calendar days, from the receipt of the goods, to request a return. Beyond the legally established period for exercising the right of withdrawal. You can do so for any reason, but remember that it is essential that the product and its packaging are not altered. For reasons of safety and health, products with the safety seal opened cannot be returned.
  • In order to avoid any type of damage in shipping, all goods must be returned in their original condition, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item
  • Once the goods are received and verified to be in perfect condition, the refund of the amount of the returned product will be processed.
  • Return of products with a gift or promotion: It will be mandatory to return the complete item (complete pack or item + gift) in order to proceed with the refund. In the case of products that include discount codes, this will be taken into account at the time of the return, reducing it by the proportional part.

RETURN CONDITIONS FOR COMPANIES

  • Only returns of unsealed material in perfect condition will be accepted, within the 15 calendar days following its receipt
  • Returns will be processed as commercial returns, since there is no law that regulates return rights between companies, and such processing is regulated according to DENTALTIX's conditions.
  • Returns of products in blister or heat-sealed packaging, and other products that present a broken factory safety seal, will not be accepted. For reasons of safety and health, products with the safety seal opened cannot be returned.
  • These conditions do not nullify the right of warranty or exchange of defective products. DENTALTIX reserves the right to deny the return in the event of detecting any anomaly in the returned product.

WARRANTIES

The products sold at Dentaltix have between 6 months and 2 years of warranty from the invoice date, as established by the manufacturer. It will be the responsibility of the manufacturer's Technical Service to determine whether the product can be repaired by changing the parts that present a manufacturing defect, or the total exchange in the event that the product cannot be repaired.

For some products, the warranty may be longer than the legally established one (EU Regulation 2017/745 on Medical Devices), this option being solely the responsibility of the manufacturer.

The warranty is offered by the manufacturer and covers possible manufacturing defects of the product, as well as any incident that the product may present arising from a factory defect, during the indicated period.

Consumable products, breakdowns arising from misuse or maintenance of the product, as well as those caused by improper handling or incorrect installations, are excluded from the warranties.

ORDER CANCELLATIONS

Those order cancellations that imply a refund to the customer and that are by bank transfer will have a maximum period of 30 days due to administrative procedures, although we try to ensure that the period is no longer than 7 days.

DISPUTE RESOLUTION

Do you have any query to make to us or have you had any problem with your order? Remember that you can contact us through different channels. You have them all available here. One of our main objectives has always been to provide the best service to our customers and we will be delighted to be able to help you. Get in touch with us and together we will find the quickest and most efficient solution for what you need.

If you would likewise like to get in touch with the EU consumer Dispute Resolution system, you have that possibility available in accordance with Art. 14.1 of Regulation (EU) 524/2013. The European Commission provides an online dispute resolution platform to help consumers and businesses resolve their disputes without going to court.

The complaints form is available at this link. To fill in the section "what is the company's email address?" you need to use these email addresses:

  • For orders at Dentaltix.com/ES: odr-es@dentaltix.com
  • For orders at Dentaltix.com/FR: odr-fr@dentaltix.com
  • For orders at Dentaltix.com/PT: odr-pt@dentaltix.com
  • For orders at Dentaltix.com/IT: odr-es@dentaltix.com
  • For orders at Dentaltix.com/EN: odr-es@dentaltix.com