Returns

DENTALTIX will accept the return of any dental material under the following conditions:

Within 15 days of the arrival date of your order.
It is important that the package is returned in its original packaging and in perfect condition, that is, as it was delivered to you. We will not accept any form of modification or manipulation of a package. Therefore, please note that opened packages will not be accepted.
Some products appear as MADE-TO-ORDER PRODUCTS on our site. This means there is no stock, so we must specifically order them from the manufacturer. For this reason, these products cannot be returned. No exchange or refund can be made on made-to-order products.
To return PACKS of products, it will be necessary to return all the products that make up the pack.
Before returning the dental material directly to us, please contact us by email: bonjour@dentaltix.com or by phone 09 73 05 30 08.

HOW TO RETURN A PRODUCT?

1. Download our Return Form here, correctly filling in all the necessary information, and return this form to us by email; bonjour@dentaltix.com. You must include a photo of the product in the email.

2. We will provide you with the shipping address directly by return email.

Reminder:

You will need to send photos of the products (unopened) by email to bonjour@dentaltix.com so that we can confirm they are in good condition.
It is important that the product is in its original packaging. For safety and hygiene reasons, products that have already been opened will not be accepted.
It is essential to indicate the order number and the products you wish to return.

The cost of returns will be borne by the customer. In addition, the product(s) must be returned to Spain, to the address we will have provided you.

Do not hesitate to contact us by email: bonjour@dentaltix.com or by phone: 09 73 05 30 08

THE REFUND?

Once we have verified the condition of the returned product, its packaging, and in the event that you have requested a refund, Dentaltix.fr will proceed to refund the amount that appears on the original invoice.

If you made a payment by:

bank card, the refund will be made to the same account.
with a PayPal® account, the refund will be made to the same account.
bank transfer, in this case we will need your bank account number in order to transfer the amount of your order to you.
If you are a regular customer and you paid by direct debit, we will make a transfer to your account.

In compliance with article 40 of law 47/2002, of December, on the reform of law 7/1996, of 15 January, on the Regulation of Retail Trade.