Frequently Asked Questions

How does Dentaltix.fr work?

"Dentaltix.fr is an online dental supplier that lists over 20,000 products and equipment for dental clinics. We offer an average discount of 30% on each reference. You can browse all our supplies on our website and place your order. There is no minimum amount to place an order; however, on each order you will need to add 15€ of shipping costs. You can pay by credit card, bank transfer or PayPal. Delivery times are 4 to 6 business days from the moment the order is placed. "

Can I place an order by phone?

"Dentaltix.fr is an online dental supplies store. On our website you can view the specifications of the equipment, their prices as well as their availability, and place your order. Payments can be made by credit card, bank transfer or PayPal. Delivery times are 4 to 6 business days.

If you prefer, you can place your order by phone. In this case, an email will be sent to you within the hours following your call with our bank details so that you can make the transfer. Please note that orders placed by phone often take longer, which is why we recommend placing them on our website. In addition, you will be able to choose the payment method that suits you."

What payment methods are available on Dentaltix.fr?

"To place an order on Dentaltix.fr you can pay by credit card or PayPal. If you choose these payment methods, we will process the order immediately.

If you choose the bank transfer payment method, an email will be sent to you automatically with the amount of your order, as well as our bank details. You will then be able to proceed with the payment. However, please bear in mind that payment by bank transfer is not immediate, and the order process will be handled upon receipt of payment."

Can I pay for my order when I receive it?

"If you place an order on Dentaltix.fr, you must make the payment at the time of ordering (which can be by credit card, PayPal or bank transfer). It is not possible to pay for your order upon its arrival.

Is it possible to pay by direct debit?

"The option to pay for your order by direct debit is only available to frequent customers. On your first orders, this payment method is not possible. However, if you place increasingly frequent orders and it becomes more convenient for you to use direct debit, do not hesitate to contact us. "

How long will delivery take?

• "Delivery times are 4 to 6 days; in addition, deliveries are made on business days, that is, from Monday to Friday. "
• "Orders are not delivered on public holidays. "

• "It is possible that for some supplies the delivery times may differ. In that case, the delivery time will be indicated on the product page, or we will inform you directly"

Can I pick up my order at your store?

"On Dentaltix.fr we always send our orders to the address indicated when placing your order."

Does Dentaltix.fr have a catalogue?

"On Dentaltix.fr, we constantly add to and update our website. It is therefore difficult to work with a paper catalogue. However, you can browse all our dental equipment on our website along with its specifications, prices, available stock..."

Do you ship to other countries?

"On Dentaltix.fr we deliver to all countries in the European Union. These shipments have a delivery time of 5 to 7 days with shipping costs of 15€ + VAT. We do not ship to the United States. ".

If when my order arrives it does not match what I wanted, can I return it to you?

If the product(s) you received do(es) not match what you wanted, you can return it/them to us:

• You have 15 days to make the return from the arrival of your order.
• It is important that the product and its packaging are intact, neither opened nor torn.. For safety and sanitary reasons, dental material that has already been opened cannot be returned.
• If the reason for the return is due to an error on our part, Dentaltix covers the shipping costs of the return. But if you made a mistake or changed your mind, the return shipping costs will be at your expense.
• Some of our products appear with the label “PRODUCT ON ORDER”, which means they are not in stock. We order them expressly for you. Consequently, we do not accept returns.

On the website, if a product appears temporarily unavailable, what can I do?

You can contact us by email at bonjour@dentaltix.com or call us at +33 (0)9 71 07 03 02. This way we can better inform you about the order status of the product.