Dental Machinery and Rotary Instrument Repairs
Do you need a technician? Do you have an emergency? We're here to help!
We help you manage your repairs. We work with official technical services from the leading brands in the sector.
Complete diagnosis within 72 hours of receiving the product. Service available only in mainland Spain.
No-obligation quote. If you don't accept it, you'll only have to pay for the shipping. We'll let you know if it's better to replace than to repair!
How does it work?
- Fill out the form and we'll get in touch with you to arrange all the details about the shipment.
- It's always very helpful if you also send us photos or a video of what you need to be checked. You can do so by email or via Whatsapp.
- You can send us the product yourself or, if you prefer, we'll take care of the pickup. Standard pickups will cost 5,95 euros (excluding VAT). For repairs of large or very heavy machines, we'll inform you of the extra cost before the pickup.
- The technical service will inspect it and we'll send you the diagnosis by email indicating the quote and the repair time frame.
- Payment for the repair is made by bank transfer and, once repaired, we'll send it back to you ;)
Frequently asked questions about Technical Service and Repairs:
- How can I know if a product is under warranty?
Products sold at Dentaltix have between 6 months and 2 years of warranty from the invoice date, as established by the manufacturer. It will be the responsibility of the manufacturer's Technical Service to determine whether the product can be repaired by replacing the parts presenting a manufacturing defect, or whether to replace it entirely in case the product is not repairable.
For some products, the warranty may exceed the legally established period (EU Regulation 2017/745 on Medical Devices), this option being solely the responsibility of the manufacturer.
- What does the warranty cover?
The warranty is offered by the manufacturer and covers possible manufacturing defects of the product, as well as any incident the product may present arising from a factory defect, during the indicated period.
Excluded from the warranties are consumable products, breakdowns resulting from misuse or improper maintenance of the product, as well as those caused by improper handling or incorrect installation.
- What happens if my breakdown is not covered by the warranty?
If the repair is not covered by warranty, a repair quote will be sent to the customer for assessment. If it's more beneficial to replace than to repair the product, we'll inform you about the different options available.
- What can I do to encourage proper use of the products and avoid breakdowns that are not covered by the warranty?
Installation by technicians authorized by the manufacturer always helps with a better start-up of the product.
Just as important as a correct installation is correct maintenance, following the manufacturer's instructions in the instruction manual. On our blog you'll find some interesting articles about maintenance guidelines for the main devices.
- Who takes care of the pickup of the product to be repaired?
You can send us the product yourself or, if you prefer, we'll take care of the pickup. Standard pickups will cost 5,95 euros (excluding VAT).
For repairs of large or very heavy machines, we'll inform you of the extra cost before the pickup
- How to prepare the shipment?
You must protect the product adequately for shipping. Dentaltix will not be responsible for products that arrive damaged at our facilities due to not having been correctly packaged for shipping.
We recommend placing the products in a box that serves as protective packaging to prevent the product or its box from being damaged in transit. You can use, for example, the same cardboard box in which we had sent it to you or an equivalent one.
- Who takes care of shipping the product once it has been inspected?
If your product has been repaired under warranty or you have accepted the repair quote, at Dentaltix we take care of returning your repaired product at no additional cost.
In case your product has been inspected by the technical service and you do not accept the repair quote, you will have to bear the cost of the return shipment.
- Does the inspection by the technical service have a cost?
Inspections are usually free; they only have an extra cost with some manufacturers, and in that case we'll let you know before providing you with the pickup or shipment details.
- What is the repair time frame?
Until the product has been inspected by the technical service, it is not possible to establish a repair time frame. Once inspected, the technical service will provide us with a diagnosis and we'll get in touch with you as soon as possible to give you all the details.
- Can the technical service come to the clinic?
The emergency technical service will depend on the type of service that the manufacturer provides along with the warranty.
Still have questions?
Get in touch with us by writing an email to info@dentaltix.com, calling us by phone at 91 533 52 29 or writing via WhatsApp to 646 04 92 26. We'll be happy to answer all your questions!